IT Service Management

ITSM or Information Technology Service Management refers to all managerial activities of IT businesses that are performed by an organization to design, plan, deliver, operate and control IT services for its customers. This involves consistently measuring and improving processes, IT services, and IT infrastructure. Doing so maximizes their efficiency, effectiveness, and cost effectiveness. ITSM goes way beyond resolving day-to-day issues, it is more customer-focused with more emphasis on continual improvement to provide better customer service.
Solution Offering
IT Help Desk Software that makes your life easier

Out of the box, Track-It! IT Help Desk Software includes everything you need to improve your Help Desk and Asset Management operations today. The Practical Help Desk Software and Asset Management Solution. You manage work orders, assets, changes and knowledge within your IT organization with a comprehensive, workflow-driven solution. BMC Track-It! Provides a single access point for all help desk and asset management activities with a rapid time to value and a low cost of ownership. It supports ITIL best practices such as incident, problem, change and asset management. Track-It! Modules includes as under

IT Help Desk
Asset Management
Change Management
Self-Service Portal
Software License
Mobile Help Desk
Knowledge Base
E-mailed Reports
Dashboards and Analytics
Track-It! Add-Ons
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BMC FootPrints

BMC FootPrints 12 is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems, such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT's reputation with your business users. FootPrints Service Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.

Incident Management
Problem Management
Change Management
Configuration Management Database (CMDB)
Workflow Automation
Visualization and reporting
Service Request
Service Portfolio
Knowledge Management
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ManageEngine MSP
ServiceDesk Plus MSP: All-in-one Help Desk Designed Specifically for Service Providers

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

Incident Management
Problem Management
Service Catalog
Account Management
Asset Management
Change Management
Advanced Analytics
Automated Billing
IT Project Management
Agent based scan
Technician Auto Assign
Service Level Agreement
Integrated Remote Control
Rebrand - Personalize your Account
Purchase & Contract
Mobile app for iPhone
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Service Desk Plus

ManageEngine ServiceDesk is one of the best-ranked help desk and asset management systems available on the market. With a number of useful features and unique capabilities, ServiceDesk Plus fuses your help desk requests and assets to enable you to manage and monitor your clients needs and concerns as well as your own performance more efficiently. The software assists in the implementation of ITIL best practices, and also troubleshoots IT service requests in significantly shorter times.

With a number of codeless customizations and integration with a variety of IT management apps, ManageEngine supercharges your helpdesk, and boosts your IT team's reputation among satisfied users. As it is a flexible system, you can choose whether you want to deploy it on premise, or benefit from automated updates and data backup by hosting it in cloud. Great reporting is also available to help you learn from your own experience, and make smarter business decisions.

Another thing to appreciate about it is that ServiceDesk Plus is a modifiable and easy-to-deploy help desk system, with over 10,000 users from all over the world, including prominent names such as Xerox, RelayHealth, and Vodafone. Moreover, ServiceDesk Plus is available in 23 different languages.

Overview of ManageEngine ServiceDesk Features

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